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Please select the most appropriate option which related to your query.

Note: If you are not a Service Provider, your ticket will be closed

ASP Support
I have a reimbursement enquiry or dispute
I would like to become an Authorised Service Provider for Acer Computer Australia
I require assistance or training with ASPRN, eAcademy or Clarify
I require a second callout or extended travel approval for a warranty case
I am an authorised service provider or an account holder and would like to order RCDs

Warranty Assistance
I wish to log a warranty claim for an end-user
I wish to log a warranty claim for a server
I am a retailer or reseller and I wish to log a warranty claim
I wish to log a warranty claim for a key-account client with eSupport
I would like to apply for DOA (Dead On Arrival) for a recent machine sold
I have an enquiry regarding the warranty on my machine

Spare Parts
I would like to purchase spare parts, however I DO NOT have a Trading Account with Acer
I would like to submit a spare part purchase order as I have a Trading Account with Acer
I would like an ETA on a spare part pending for a warranty job
I would like an ETA on a spare part purchased from Acer Computer Australia
I have received a DOA (Dead on Arrival) or IPS (Incorrect Part Sent) order
The ASPRN webpage is down and I require part pricing and availability on spare parts

Repair Updates
I would like an update or escalate a repair currently being conducted by Acer Repair Centre
I would like to escalate an existing case for a key-account/eSupport client
There has been a delayed (3 days) courier collection and I require an update

 

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